Grievance Officer

If you have a complaint about an order, this website, or how we handle your personal data, you can raise it with our Grievance Officer using the details below.

Contact details

Designation: Grievance Officer — Customer Support

Email: info@redyplast.com

Phone: +91 9618028356

Hours: Mon–Sat 10:00–20:00

Postal address

REDYPLAST, 5-1-312, CRI Lane, Old Ghasmandi, Rani Gunj, Secunderabad, Telangana 500003

What to include

To help us respond quickly, please include:

• Your name and the mobile number or email used to order or sign in
• Your order number, if the complaint concerns an order
• A description of the issue and what resolution you are asking for

Our response timelines

We acknowledge every complaint within 48 hours of receiving it, and resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Data-related complaints

Complaints about how your personal data is collected, used or shared are handled by the same Grievance Officer. See our Privacy Policy for what we collect and your rights over it.