Shipping & Delivery

This page explains how orders placed on this website are dispatched and delivered, how delivery charges are worked out, and what to do if something arrives late or damaged. It applies to orders shipped anywhere in India from our Secunderabad counter.

1. Where we deliver

We deliver across India through surface courier and transport partners. A few PIN codes are not served by any of our partners; if yours is one of them the checkout will say so before you pay, and you can call us to arrange transport separately.

2. How delivery charges are calculated

Delivery is charged on the weight of the pieces ordered and the distance to your PIN code. Nothing is estimated after the fact: enter your PIN code at checkout and the exact freight is shown, added to the order total, before any payment is made.

• Quantities are counted in pieces, and freight follows the weight of those pieces — a box is packaging, not a minimum order
• GST applies to delivery at the same rate as the goods being delivered, and is included in the total shown
• Where a courier quotes us a live rate for your PIN code, that rate is used; otherwise our standard zone rate card applies
• Cash-on-delivery consignments are charged at the courier’s COD rate, which is higher than prepaid, when that option is offered

3. Dispatch

Every order is confirmed with you by phone before it ships — we check sizing, quantity and the delivery address, because irrigation goods are easy to order in the wrong bore or length. Orders are dispatched after that confirmation, on working days, from Secunderabad. Mon–Sat 10:00–20:00; we are closed on Sundays and public holidays.

If we cannot reach you on the number given with the order, dispatch waits until we do. Please make sure the mobile number on the order is one you answer.

4. Typical delivery times

Counted in working days from dispatch, not from when the order was placed. The estimate shown for your own PIN code at checkout is the one that applies to your order.

• Hyderabad / Secunderabad — 1 to 2 days
• Telangana & Andhra Pradesh — 2 to 4 days
• Rest of India — 4 to 7 days
• Remote areas, the north-east and the islands — 7 to 12 days

Coils, drums and long lengths move on surface transport and can take longer than the courier estimate, particularly to rural addresses. Monsoon, strikes, local restrictions and courier backlogs are outside our control; where a consignment is running late we will tell you what the transporter has told us.

5. Tracking your order

Use the order number and the mobile number you ordered with on our Track page, or sign in and open the order in your account. Where a consignment carries a courier tracking number, it is shown on the order. We also send order updates by SMS and WhatsApp to the number on the order.

6. Delivery of the consignment

Please check the parcel before accepting it. If the packaging is torn, wet or visibly tampered with, note it with the delivery person or refuse the consignment, and tell us the same day — that is what lets us claim against the transporter.

• Someone should be available at the address during working hours to receive the goods
• For heavy items such as coils and drums, unloading at the delivery point is the customer’s responsibility unless agreed otherwise in writing
• Repeated failed delivery attempts may result in the consignment being returned to us, and the freight for that is not refundable

7. Short, damaged or incorrect deliveries

Report a shortage, a damaged item or a wrong product within 7 days of delivery, with photographs of the goods and the packaging, through our Contact page or on WhatsApp. Replacement or refund is handled under our Returns & Refunds policy, which also sets out what is not eligible.

8. Address changes and cancellations

A delivery address can be changed only before dispatch — tell us as soon as possible and we will update it if the order has not yet left. Once a consignment is handed to a transporter the address is fixed. Cancellations are covered in our Returns & Refunds policy.

9. Contact

For anything about a dispatch or a delivery, contact us on the numbers and email listed on our Contact page, Mon–Sat 10:00–20:00. Quote your order number and we can look it up straight away.